Terms of Business
Alchemē Holistic Health Ltd (company number 15409275) provides acupuncture and holistic health services from a studio in Offchurch, near Leamington Spa. These terms explain what to expect when booking with us.
Booking: appointments can be booked online through Practice Better or by messaging us on WhatsApp. We’ll confirm your appointment time and answer any questions before your first visit.
Cancellations and rescheduling
We ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment. All deposits are non-refundable but may be transferred to a new appointment when sufficient notice is given.
48 hours or more: your deposit can be transferred to a rescheduled appointment.
Less than 48 hours but at least 24 hours: your deposit will be forfeited.
Less than 24 hours: the full appointment fee will be payable.
Missed appointments (no-shows): the full appointment fee will be payable.
Appointment times are reserved exclusively for you, and late cancellations can be difficult to refill at short notice.
We understand that genuine emergencies and unexpected circumstances can happen. If this is the case, please get in touch as soon as possible.
Payment
A 50% non-refundable deposit is required when booking any paid appointment. Your deposit is deducted from the total cost of your treatment, with the remaining balance due on the day of your appointment.
By booking an appointment, you agree to the cancellation and payment terms above. Where applicable, securely stored payment details may be used to collect any outstanding amount due under the cancellation policy.
Late arrival
If you arrive late, your appointment may need to be shortened to avoid affecting the next client. The full appointment fee will still apply. If there is insufficient time to safely or appropriately carry out your treatment, the appointment may need to be treated as a late cancellation.
Courses: courses are for follow-up appointments once you’ve had your initial consultation, and are paid in full at the time of purchase. Sessions must be used within six months of purchase. Facial Enhancement Acupuncture course sessions can be booked up to twice a week, and microneedling course sessions no more than once a month, so your skin has time to heal between treatments. Course sessions can be rescheduled with 48 hours’ notice or more; with less than 48 hours’ notice, or if you don’t attend, the session is forfeited. In exceptional circumstances, such as illness or pregnancy, an extension may be considered at our discretion.
Health and safety: we use single-use, sterile, disposable needles for every treatment, in line with the British Acupuncture Council (BAcC) Code of Safe Practice and local authority registration requirements.
If you’re new to acupuncture: before your first treatment, we’ll talk through your health history and what you’re hoping for, so nothing happens that you haven’t understood and agreed to first.
Liability: nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited under English law. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.
Our standard of care: we provide all treatments with reasonable care and skill, in line with the codes of professional conduct and safe practice of the BAcC, with whom we are registered. We hold professional indemnity and public liability insurance.
Complementary, not a replacement: acupuncture and holistic health services work alongside medical care from your GP or another registered healthcare professional — they don’t replace it. We don’t give medical diagnoses, and we will never advise you to stop or change prescribed medication; please speak to your GP about any changes. If we think you need medical attention, we’ll tell you and recommend that you seek it.
Your health information: our advice and treatment are based on the information you give us. Please tell us about your full health history, any medication, and any changes before each appointment — including pregnancy or trying to conceive, blood-thinning medication, bleeding disorders, a pacemaker or other implanted device, epilepsy, and any recent surgery.
Results: everyone responds to treatment differently. We’ll always give you an honest view of what to expect, but we can’t guarantee a particular outcome.
Possible side effects: some people experience mild, short-lived effects. After acupuncture, these can include minor bruising, soreness at needle sites, tiredness or light-headedness; after cupping, temporary circular marks or bruising; and after microneedling, redness, warmth, tightness or sensitivity while your skin recovers. We’ll explain these before your first treatment and ask for your consent.
Loss or damage: we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Our services are for personal use only, so we are not liable to you for business losses such as lost income or profit.
Personal belongings: we are not responsible for loss of, or damage to, personal belongings brought to the studio, unless caused by our negligence.
Concerns and complaints: if something doesn’t feel right, please contact us first and we’ll do our best to resolve it. If we can’t, you can raise your concern with the BAcC.
Contact: for any questions about these terms, email hello@alchemeholistichealth.com.